Question 1

Where do my RFP files go once uploaded?

Accepted Answer

Storage and pseudonymisation run on French sovereign infrastructure, eligible for ANSSI SecNumCloud qualification. The inference step, the call to the language model, may involve a provider established outside the European Union. This is precisely why we pseudonymise RFPs locally (NER spaCy) before any call to the LLM: over 90% of names, company names and personal data are detected and substituted.

Question 2

If a competitor also uses DécodAO, is my data isolated?

Accepted Answer

Yes. Strict database-level data partitioning. No cross-client exploitation. Even the cross-client benchmark only uses irreversibly anonymised data, that is the tenant isolation requirement.

Question 3

Is DécodAO a 'high-risk' AI system under the AI Act?

Accepted Answer

No. DécodAO falls under 'limited risk': it produces no automated decision or executable operational recommendation. It interprets an alignment score and traces its sources, the final decision belongs to the expert. This classification is documented in our terms and DPIA.

Question 4

What if the agent misses an important clause?

Accepted Answer

DécodAO is designed to prepare, not to decide. Every argument is traced back to its source, you can verify and supplement. The 6 anti-hallucination barriers reduce the risk, but human validation remains the final step. Permanent disclaimer: verify key points in the original RFP.

Question 5

How long does onboarding take?

Accepted Answer

Initial setup takes under an hour: configuring your company profile, CPV sectors, geographies, thresholds, connecting to the BOAMP feed and running a first decoding. A qualified 7-day trial is available on request (form + manual validation, no automatic conversion).

Question 6

How long are my RFPs retained?

Accepted Answer

By default: raw RFPs purged within 90 days, reports retained per your plan, anonymised calibration data beyond that. A DPIA is kept available for the CNIL, and the CNIL breach notification procedure is documented to run within 72h.

Question 7

Can I export my data if I switch tools?

Accepted Answer

Yes. All reports are exportable as PDF, JSON and CSV. No proprietary lock-in, your analyses remain yours.

Question 8

Does DécodAO write the technical proposal?

Accepted Answer

No, and this is a deliberate choice. DécodAO follows the mantra 'the agent prepares, the expert decides', it decodes, scores and traces, but does not write on your behalf.

Question 9

Is the subscription commitment-free?

Accepted Answer

Monthly plans have no annual commitment. The annual plan offers a net saving (see pricing). You can change plan or cancel at the end of your current billing period.

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